Frequently Asked Questions

Q: Where can I purchase IBM Press books?
Q: Where will I find additional files mentioned in my book?
Q: How can I contact Tech Support?
Q: How can I get a damaged CD-ROM replaced?
Q: I'm a member of the press. How can I be added to your Media Review list?
Q: I'm an educator. Do you have an academic review/deskcopy program?
Q: I'm an educator and would like to place a book order. How do I do that?
Q: I would like to open a corporate account. How do I start that process?
Q: I want to buy in bulk. Can I save over your published prices?
Q: How do discount codes work?
Q: How can I become an IBM Press author or technical editor?
Q: How do I submit a book review?
Q: Can I learn more about new releases from IBM Press?
Q: How can I find an IBM Press User Group in my area?
Q: How do I use the Search function on ibmpressbooks.com?
Q: How do I download an electronic product?
Q: How can I find out about international sales and translations of IBM Press books?
Q: How can I find ordering and shipping information?
Q: How can I contact Customer Service?
Q: How can I contact IBM Press?


Where can I purchase IBM Press books?
IBM Press products are widely available in bookstores and computer stores all over the world, and from online bookstores as well. You can also purchase IBM Press titles right here on ibmpressbooks.com.

I'm looking for additional files that are mentioned in a particular IBM Press book, and are supposed to be posted online. Where will I find them?
Visit our Product Support page to find any downloadable files or errata for a title in your IBM Press library. Just search our site by ISBN (the ten-digit number on the back of your book, above the bar code) and then look in the "More Information" box on the product's catalog page to find any available files. If no "Downloads" or "Errata" link appears in the More Information box, then there are currently no downloadable or errata files available for that book.

I need to talk to someone in Technical Support. How can I contact them?
The Technical Support department can help you troubleshoot any installation or usage problems experienced with a CD-ROM that was packaged with one of our books. They cannot train you or help you learn how to use a product or technology, nor can they address technical questions that are related to the examples in our products. Please use our Contact Us form and select "Product/Tech Support" from the pull-down menu, to send us your questions.

Please note: All fields are required in order for us to assist you properly. The 10-digit product ISBN is located on the back of your book, above the bar code.

A damaged CD-ROM came with my book. How do I get a replacement?
If you receive a CD that has been physically damaged or are missing a CD that was to have been packaged with your new, purchased IBM Press book, please use our Contact Us form and select "Defective Products" from the pull-down menu, to send us a replacement request. Customers in the United States may also contact our Customer Service department atย 800-624-0023, Monday through Friday, from 8:30 a.m. to 5:30 p.m. Eastern Standard Time. Customers outside the United States may call 1-201-767-5021 to speak with an International Customer Service representative. Be sure to have the 10-digit ISBN number handy – it is on the back of your book, above the bar code.

Please note: If your CD is intact but not installing or running properly, please use our Contact Us form and select "Product/Tech Support" from the pull-down menu, to contact Technical Support.

I'm a member of the press and am interested in reviewing books from IBM Press. How can I be added to your Media Review list?
Read the requirements for joining our Media Review list to receive review copies of IBM Press titles, and follow the instructions given. Be sure to visit our Press Room for more information for members of the media.

I'm an educator and am interested in using one of your books in my course. Do you have an academic review or desk copy program?
We certainly do. IBM Press is represented by the Prentice Hall Education sales force. Please visit our Sales Rep Locator to find the correct sales contact for your institution. You may contact that person via email or phone to submit your review copy request.

I'm an educator and would like to place a book order How do I do that?
You may locate your IBM Press sales representative by calling 1.800.526.0485 or visiting the online Rep Locator. To place a book order, call 1.800.922.0579.

I'm interested in setting up a Corporate account. Who do I contact to create one?
Please e-mail corpsales@pearsoned.com for help in locating your corporate sales representative. You can also call our Corporate Sales department at 1.800.382.3419.

I want to buy in bulk. Can I save over your published prices?
For bulk-order inquiries, please send a detailed e-mail to corpsales@pearsoned.com.

How do discount codes work?
If you have received a discount code, you will have the option to enter it during checkout. Codes that can be used more than once are saved to your account, so you may also select a code to use during checkout.

Discounts are applied to the list price of a product, not the already discounted price displayed on product pages.

Some products are not eligible to receive additional discounts, so your discount code may not be applied to all items in your cart. Discount codes cannot be applied to:

  • eBook Deal of the Week
  • Video Deal of the Week
  • eBooks that are part of a book/eBook bundle purchase
  • Promotional "bundles"
  • Products with special discounts applied as part of a promotional offering
  • Products that are being promoted at one of our retail partner sites

Only one coupon can be used per order.

How can I become an IBM Press author or technical editor?
If you are interested in becoming an IBM Press author or technical editor, please visit our Write for Us page for contact information.

How do I submit a book review?
Tell us what you think about IBM Press products! Please submit your review here. By submitting a product-related comment or review to IBM Press, you agree that your comment, name, company or school name, and city can be used in whole or in part by IBM Press for marketing purposes.

Can I learn more about new releases from IBM Press?
Subscribe to the monthly IBM Press Newsletters on the topics of your choice, to receive e-mail updates alerting you to new titles, special offers, author news, and more.

How can I find an IBM Press User Group in my area?
The IBM Press User Group program provides user groups with product news, discounted prices on IBM Press titles, marketing materials, and promotional giveaways. Please visit our IBM Press User Group section to learn about the IBM Press User Group Program and find a group in your area.

How do I use the Search function on ibmpressbooks.com?
To find a book, you can search by the ISBN (do not include any dashes or spaces), author name, or book title. The 10-digit product ISBN is located on the back of your book, above the bar code.

How do I download an electronic product?
When you purchase an eBook from ibmpressbooks.com, you will receive a link in your Order Confirmation email to access the eBook via your Account page. Read our Watermarked PDF FAQ.

DRM-encrypted eBooks require the free Adobe® Digital Editions software.

Before downloading this DRM-encrypted PDF, be sure to:

  • Install the free Adobe Digital Editions software on your machine. Adobe Digital Editions only works on Macintosh and Windows, and requires the Adobe Flash Player. Please see the official system requirements.
  • Authorize your copy of Adobe Digital Editions using your Adobe ID. If you don't already have an Adobe ID, you can create one here.

For additional questions, please contact customer service.

I live outside the United States, and would like more information on where I can buy IBM Press titles in my country or on what IBM Press translations are available. Who can I contact?
Please visit our International Sales page to find the distributor of IBM Press books in your area. Contact information is listed for each distributor, who can give you more information on how to obtain English-language or translated IBM Press titles.

How can I find ordering and shipping information?
Visit the Ordering and Shipping Information page to learn about shipping options, prices, and stipulations, as well as find information on backordered products, billing, tax, and returns.

How can I contact Customer Service?
If you have any questions regarding an existing ibmpressbooks.com order, or have problems placing an order, please contact Customer Service at customer-service@informit.com.

I have a question or comment that falls outside the realm of Technical Support or Customer Service. How can I contact IBM Press?
Please visit our Contact Us page for any additional questions or comments. Select your type of inquiry from the pull-down menu, fill out the form, and click "Submit." Due to the volume of mail received, we cannot guarantee a personal response. You can also send us mail at the address below:

IBM Press
75 Arlington Street, Suite 300
Boston, MA 02116
UNITED STATES