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IBM’s® Practical, Hands-On Guide to Supporting and Administering Lotus Notes and Lotus Domino
This is the only book that focuses entirely on the specific technical, desk-side, and infrastructure issues that support professionals and administrators encounter when implementing and running Lotus Notes in production environments. Authored by one of IBM’s top Lotus experts, it draws on the firsthand experiences of IBM professionals working in hundreds of client environments. Mark Elliott has created a true “encyclopedia” of proven resolutions to common problems and has streamlined processes for infrastructure support. Elliott systematically addresses support solutions for all recent Lotus Notes and Domino environments.
Survival Guide for Lotus Notes and Domino Administrators is organized for rapid access to specific solutions in three key areas: client setup, technical support, and client software management. It brings together best practices for planning deployments, managing upgrades, addressing issues with mail and calendars, configuring settings based on corporate policies, and optimizing the entire support delivery process. Along the way, Elliott illuminates the administrative and support implications of the latest enhancements to Lotus Notes and Lotus Domino, in areas ranging from messaging to plug-in support.
Whatever your role in managing, administering, or supporting IBM Lotus technologies, this book will help you respond more quickly, efficiently, and effectively–reducing support costs as you increase customer satisfaction.
Coverage includes
Acknowledgments xxi
About the Author xxiii
Introduction 1
Chapter 1 Lotus Notes 5
Chapter 2 User Support and Problem Management 79
Chapter 3 Finding Additional Help 169
Chapter 4 Lotus Notes Tools and Plug-ins 179
Chapter 5 Managing Upgrades 187
Chapter 6 Using Domino Administrator to Manage Client Settings 227
Appendix A Domino Development 263
Index 271
