Home > Books & Products > Web Architecture > Implementing ITIL Configuration Management
Implementing ITIL Configuration Management
- By Larry Klosterboer.
- Published by IBM Press.
- Published: Dec 28, 2007
- Copyright 2008
- Dimensions: 7x9-1/4
- Pages: 264
- Edition: 1st
- Book
- ISBN-10: 0-13-242593-9
- ISBN-13: 978-0-13-242593-3
- eBook (Adobe DRM)
- ISBN-10: 0-13-712705-7
- ISBN-13: 978-0-13-712705-4
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Product Description
Practical, Real-World ITIL Configuration Management–From Start to Finish
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.
Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.
You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.
Coverage includes
- Assessing your current configuration management maturity and setting goals for improvement
- Gathering and managing requirements to align ITIL with organizational needs
- Describing the schema of your configuration management database (CMDB)
- Identifying, capturing, and organizing configuration data
- Choosing the best tools for your requirements
- Integrating data and processes to create a unified logical CMDB and configuration management service
- Implementing pilot projects to demonstrate the value of configuration management and to test your planning
- Moving from a pilot to wide-scale enterprise deployment
- Defining roles for deployment and ongoing staffing
- Leveraging configuration management information: Reporting and beyond
- Measuring and improving CMDB data accuracy
Preface xvii
Acknowledgments xxi
About the Author xxiii
Chapter 1: Overview of Configuration Management 1
Part I: Planning for Configuration Management 17
Chapter 2: Gathering and Analyzing Requirements 19
Chapter 3: Determining Scope, Span, and Granularity 37
Chapter 4: Customizing the Configuration Management Process 55
Chapter 5: Planning for Data Population 67
Chapter 6: Putting Together a Useful Project Plan 85
Part II: Implementing Configuration Management 97
Chapter 7: Choosing the Right Tools 99
Chapter 8: Implementing the Process 117
Chapter 9: Populating the Configuration Management Database 127
Chapter 10: Choosing and Running a Pilot Program 137
Chapter 11: Communication and Enterprise Roll Out 149
Part III: Running an Effective Configuration Management System 161
Chapter 12: Building a Configuration Management Team 163
Chapter 13: The Many Uses for Configuration Information 179
Chapter 14: Measuring and Improving CMDB Accuracy 193
Chapter 15: Improving the Business Value of Configuration Management 207
Index 217
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7 of 7 people found the following review helpful
Practical Approach, By Paul D. Tomlinson, PMP (Chicago, IL USA) - See all my reviews
This review is from: Implementing ITIL Configuration Management (Hardcover)
I was recently assigned the project manager role to implement a configuration management system for a Fortune 500 information technology department. While I had experience implementing configuration management systems from a CMM/CMMI perspective, I had never implemented one based on ITIL.Mr. Klosterboer's book provided the framework for me to: plan the project, orient my team on the approach we would be taking, and provide reference material for the team. Members of my team have decided to purchase the book based on the invaluable content. The table of contents is well defined so as to allow you to go to the section you need quickly. I have been involved in over a dozen process improvement efforts and have never found a resource so well designed to assist in implementation. Too often the books I have read have been more theory than practical application. I find myself looking at some section of the book every day.
2 of 2 people found the following review helpful
careful planning, By
This review is from: Implementing ITIL Configuration Management (Hardcover)
At the technical manager level, this book helps you decide on a configuration management system. There is a moderate amount of jargon in the narrative. But overall, the book's recommendations seem valid. Details are supplied about what to plan for. And it is emphasised that planning is vital to a successful project.You might want to look carefully at the chapter describing failure analysis. It looks at finding single points of failure. Suggesting that you might prepare a risk statement for each such point. Where this is as detailed as you can make it, covering factors like the probability of the event and an action plan to minimise this. Or to recover if it occurs.
1 of 1 people found the following review helpful
Good resource for understanding configuration management,
Amazon Verified Purchase(What's this?)
This review is from: Implementing ITIL Configuration Management (Hardcover)
I found this book to be a great resource for understanding ITIL framework and role of CMDB. I recommend it to anyone who is new to ITIL and is looking at implementing ITIL framework.
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Table of Contents
Preface xvii
Acknowledgments xxi
About the Author xxiii
Chapter 1: Overview of Configuration Management 1
Part I: Planning for Configuration Management 17
Chapter 2: Gathering and Analyzing Requirements 19
Chapter 3: Determining Scope, Span, and Granularity 37
Chapter 4: Customizing the Configuration Management Process 55
Chapter 5: Planning for Data Population 67
Chapter 6: Putting Together a Useful Project Plan 85
Part II: Implementing Configuration Management 97
Chapter 7: Choosing the Right Tools 99
Chapter 8: Implementing the Process 117
Chapter 9: Populating the Configuration Management Database 127
Chapter 10: Choosing and Running a Pilot Program 137
Chapter 11: Communication and Enterprise Roll Out 149
Part III: Running an Effective Configuration Management System 161
Chapter 12: Building a Configuration Management Team 163
Chapter 13: The Many Uses for Configuration Information 179
Chapter 14: Measuring and Improving CMDB Accuracy 193
Chapter 15: Improving the Business Value of Configuration Management 207
Index 217
Preface
Downloadable Sample Chapter
Appendix
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Index
Errata
| PrintNumber | ErrorLocation | Error | Correction | DateAdded |
|---|---|---|---|---|
| 1 | p1 | Rather than a generic work that repeats much of what is already documented in the ITIL, this book focuses specifically on configuration management and helps you to implement this core discipline, which will enable the rest of your ITIL journey. | Rather than a generic work that repeats much of what is already documented in the IT Infrastructure Library, this book focuses specifically on configuration management and helps you to implement this core discipline, which will enable the rest of your ITIL journey. | 3/24/2008 |
| 1 | p2 | The ITIL implementation is one of the hottest topics in IT today. | ITIL implementation is one of the hottest topics in IT today. | 3/27/2008 |
| 1 | p32 | In order to assign the correct size to each requirement, you need to turn over the requirements over to the team responsible for implementing them. | In order to assign the correct size to each requirement, you need to turn over the requirements to the team responsible for implementing them. | 3/27/2008 |
| 1 | p47 | Fixed granularity is most often used by organizations very comfortable with IT asset management systems and choose to convert their asset management system into a configuration management system. | Fixed granularity is most often used by organizations very comfortable with IT asset management systems who choose to convert their asset management system into a configuration management system. | 3/27/2008 |
| 1 | p113 | The results, visible in Figure 7.6, are a matrix of scores. | The results are a matrix of scores, as seen in the following Configuration Management Tool Trade Study. | 4/29/2008 |
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